Pet Transport FAQ

General Questions

We specialize in the safe and comfortable transport of a wide range of pets, including:

  • Dogs and cats
  • Birds, rabbits, and small mammals
  • Reptiles and exotic pets (on request)
  • Larger animals (for example, horses or farm animals) – we can assist with these as well, though additional arrangements may be required.

If you have a pet with specific transport needs, please don’t hesitate to reach out so we can provide personalized assistance.

Booking your pet's transport is easy:

  1. Contact Us: Reach out via our website’s contact form, email, or phone.
  2. Provide Details: We’ll ask for some basic information, such as your pet’s type, size, and health status, as well as travel dates and destination.
  3. Get a Quote: Based on your pet’s needs, we’ll provide a custom quote.
  4. Confirm Booking: Once you’re happy with the quote, we’ll confirm the booking and begin preparing for your pet’s journey.

The documents required can vary depending on your destination. Typically, you’ll need:

  • Health Certificate: Signed by a licensed veterinarian, confirming that your pet is fit to travel.
  • Vaccination Records: Proof of up-to-date vaccinations (such as rabies and other regional requirements).
  • Import/Export Permits: Some countries require special permits for pets entering or leaving. We’ll guide you through any paperwork necessary for your specific destination.

We handle most of the paperwork for international shipments, but we always recommend checking with the authorities in your destination country as regulations may change.

Yes, absolutely. At PetZone Freight Ltd., your pet’s safety is our top priority. We follow all industry standards for pet transport, including:

  • Pet-Friendly Carriers: We use the safest, most comfortable carriers for each pet, based on their size and needs.
  • Experienced Handlers: Our team is trained in handling pets with care and sensitivity, ensuring a stress-free experience for both you and your pet.
  • Tracking & Updates: We provide updates during the transport process so you know exactly where your pet is at all times.

We do our best to avoid delays, but sometimes unforeseen circumstances (weather, customs processing, etc.) can cause delays. If your pet’s travel is delayed, we will notify you immediately and keep you updated on the situation. We’ll also ensure your pet’s comfort and well-being during the delay.

The duration of your pet’s journey depends on several factors, including:

  • Origin and Destination: International flights or long-distance trips may take several days, while local shipping can often be completed in 1-2 days.
  • Transport Method: Air, ground, or sea transport may have different timeframes.
  • Delays: Weather, customs clearance, and other factors may cause delays, though we always do our best to ensure timely delivery.

When you book, we’ll give you an estimated travel time based on the route and shipping method

Yes, we can assist with travel arrangements if you plan to accompany your pet on their journey. In some cases, pets can travel in the cabin with you, while others may need to be transported in the cargo hold or with a ground transport service. We can help arrange all the logistics and ensure that your pet travels as safely and comfortably as possible.

If you're traveling with your pet, we can provide guidance on airline policies, carrier requirements, and any special needs your pet might have during the flight.

 

The cost of transporting your pet depends on a number of factors, including:

  • Destination: International shipments may cost more than domestic transport due to distance, customs, and special requirements.
  • Size and Type of Pet: Larger pets or exotic animals may incur additional costs due to special handling needs.
  • Shipping Method: Whether your pet travels by air, land, or sea can affect the pricing.
  • Additional Services: Extra services like vet check-ups, specialized transport, or expedited shipping may add to the cost.

To get a precise quote, please contact us with details about your pet’s travel needs.

Preparation is key to ensuring a smooth journey for your pet:

  • Visit the Veterinarian: Make sure your pet is healthy and up-to-date on all vaccinations. A health certificate is usually required.
  • Choose the Right Carrier: We’ll recommend the appropriate carrier for your pet based on size, comfort, and travel regulations.
  • Familiarization: If possible, get your pet used to the travel carrier before the trip. This helps reduce anxiety during the journey.
  • Label the Carrier: Make sure your pet’s carrier is labeled with your contact information, pet's name, and any special instructions.

We’ll guide you through each step and provide a checklist to ensure your pet is fully prepared.

The safety and well-being of your pet are our top priority. In the unlikely event that your pet becomes sick or injured during transit, we have procedures in place to address the situation:

  • Emergency Care: We work with veterinarians and animal care providers who can assist in emergencies.
  • Insurance: We recommend purchasing travel insurance for your pet, which can cover medical emergencies, delays, or unexpected changes.

We monitor pets closely during transit and ensure they receive the proper care at all stages of the journey.

Yes! We provide real-time updates during your pet’s journey. Once the booking is confirmed, you’ll receive tracking information so you can follow your pet’s progress and receive notifications about their arrival time

Yes, we frequently work with animal rescue organizations to help transport animals to new homes or foster families. We understand that the logistics of transporting rescue animals can be complex, so we offer tailored solutions to ensure their safety and comfort.

Please contact us to discuss your specific needs, and we’ll work with you to provide affordable, efficient transportation.